Ghana's Most Transparent Ride-Hailing Platform

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Privacy Policy

Last Updated: September 2024

1. Introduction

Verte ("we," "us," "our," or "Company") operates the Verte ride-hailing platform. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

2. Information We Collect

Personal Information: Name, phone number, email address, date of birth, national ID, driver's license, vehicle registration, payment methods, and profile photo.

Location Data: Real-time GPS location during rides for navigation and safety purposes.

Trip Information: Pickup location, destination, distance, duration, fare, and payment method.

Communication Data: In-app messages, support tickets, and feedback.

Device Information: Device type, OS, app version, and IP address.

3. How We Use Your Information

• Providing ride-hailing services and matching riders with drivers
• Processing payments and managing wallets
• Safety monitoring and fraud prevention
• Improving our services and user experience
• Compliance with legal obligations
• Customer support and communications
• Marketing and promotional purposes (with your consent)

4. Data Security (GDPR Compliance)

We implement AES-256 encryption for all data in transit and at rest. Access to personal data is restricted to authorized employees. We conduct regular security audits and maintain compliance with GDPR and Ghana's Data Protection Act.

5. Your Rights (GDPR)

• Right to Access: Request a copy of your personal data
• Right to Correction: Update or correct inaccurate information
• Right to Deletion: Request deletion of your data (subject to legal holds)
• Right to Portability: Request your data in a portable format
• Right to Withdraw Consent: Opt-out of marketing communications

6. Data Retention

Trip history and location data are retained for 90 days. Personal information is retained for the duration of your account and up to 2 years after account closure for legal compliance.

7. Third-Party Sharing

We do not sell your personal data. We share information with:

• Payment processors (Paystack, MTN, Vodafone)
• Emergency services (if SOS activated)
• Law enforcement (when legally required)

8. Contact Us

For privacy inquiries or to exercise your GDPR rights, contact us at:

Email: [email protected]

Address: Accra, Ghana

By using Verte, you consent to our Privacy Policy. If you disagree with any part, please do not use our services.

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Terms of Service

Last Updated: September 2024

1. Acceptance of Terms

By accessing and using Verte, you accept and agree to be bound by the terms and provision of this agreement.

2. User Eligibility

You must be at least 18 years old and possess a valid national ID to use Verte. Drivers must hold a valid driver's license and vehicle insurance.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.

4. Prohibited Conduct

• Harassment, discrimination, or violence
• Fraudulent transactions or payment fraud
• Use of the platform for illegal activities
• Tampering with GPS or location services
• Sharing accounts or credentials

5. Dispute Resolution

Disputes shall be resolved through arbitration or mediation. Both parties agree to resolve issues in good faith before escalating to legal proceedings.

6. Limitation of Liability

Verte is provided "as is." We are not liable for indirect, incidental, or consequential damages arising from your use of the platform.

For questions about these terms, contact us at [email protected]